Frequently Asked Questions
How can I contact you?
Please feel free to call us at 615-854-6047 or email us at info@rpowells.com with any questions or concerns that you may have.
We can also be reached at 2615 Medical Center Parkway, Suite 1560, Murfreesboro, TN 37129 *by appointment only*, please call or email for appointment set up and confirmation.
When can I expect my order to be shipped and what shipping methods do you use?
Items typically deliver within 12-14 business days (excluding holidays and our regularly scheduled site and inventory maintenance in October and January). As shipping price is included, we use both First-Class and USPS 2-3 Day Priority Shipping, the most economical of the two options. We do not guarantee delivery dates.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). If we have made an error in your address, we will reship your item at no additional charge.
Do you ship internationally?
We are sorry, but we do not offer international shipping at this time.
What is your return/refund/exchange policy?
Due to the personalization of most of our products, items can not be returned or refunded. We also do not offer exchanges for sizes or colors on our products. If you are unsure which size would fit better, please check out our sizing charts—we have one for each apparel item listed in our store, in the product description section.
We stand up for our products and offer free reproductions on any defective or damaged merchandise. We do not issue returns on any products with typos or errors generated by the customer. If we have made an error during processing such as a typo, then we will send a free reproduction of this merchandise. This guarantee includes replacements only. No refunds are available on items. Please inspect goods upon receipt. Any defects or damages must be reported within 12 business days of delivery date. No exceptions.
Perishable or personal hygiene goods such as masks, food, gift baskets, flowers, newspapers, or magazines also cannot be returned. If you are not completely satisfied with your purchase, please let us know how we can improve. We will gladly offer replacements for damaged goods. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, send us an email at info@rpowells.com and we will coordinate your exchange and shipping. Send your item to: R. Powell's Mercantile Company, 2615 Medical Center Parkway, Suite 1560, Murfreesboro, TN, 37129.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We do not guarantee that we will receive your returned item.
Do you have a local store or a neighborhood pick up option?
We are an e-commerce business and do not currently have a storefront or local pick-up option. We welcome any questions you may have. You can reach us at 615-854-6047 or by email at info@rpowells.com